Returns & Warranty
Returns can be made within 14 days from the point of delivery as long as the packaging is not damaged and the Tong has not been used. We understand that there may be other cases in which you need to return your product, and in such cases, the purchaser is responsible for the delivery cost to return the product. For peace of mind, we recommend using a tracked and insured service.
A full refund will be issued to your original payment method after we have received and inspected the product.
All purchases carry a 6-month warranty which starts from the day you purchase your product.
Not included in the warranty:
- Improper usage.
- Improper repair and fix.
- Damage caused during transportation.
- Damage caused by a having been dropped.
- Natural disasters.
Before leaving the factory, the Turbo Tong™ product is individually tested. E P Commodities Limited will repair or replace the product at no charge with an identical or equivalent product within six months from the original date of purchase in the unlikely event of the product proving defective due to faulty artistry or materials at its sole discretion. Please keep your receipt as proof of purchase.
When a product is exchanged, any replacement item becomes your property, and the replaced item becomes the property of E P Commodities Limited.
This guarantee is invalid where serial numbers or identification have been modified, erased or damaged. This does not affect your statutory rights. To claim under this guarantee, please contact our customer service team for warranty or returns issues on 0203 416 5136 or email: firstname.lastname@example.org. Please ensure that you include proof of purchase with any returned product.
To Register Your Warranty
To register your product for warranty, please complete the following: