Warranty & Returns

All purchases carry a 6 month warranty which starts from the day you purchase your product.

Not included in the warranty:

  1. Improper usage.
  2. Improper repair and fix.
  3. Damage caused during transportation.
  4. Damage caused from a having been dropped.
  5. Natural disasters.

Before leaving the factory the Turbo Tong™ product is individually tested. TT Hair Tools Ltd will repair or replace the product at no charge with an identical or equivalent product within six months from the original date of purchase in the unlikely event of the product proving defective due to faulty workmanship or materials at its sole discretion. Please keep your receipt as proof of purchase.

When a product is exchanged, any replacement item becomes your property and the replaced item becomes property of TT Hair Tools Ltd.

This guarantee is invalid where serial numbers or identification have been modified, erased or damaged. This does not affect your statutory rights. To claim under this guarantee please contact our customer service team for warranty or returns issues on: +44(0)1279 442211 or email: customerservice@turbotonghair.co.uk. Please ensure that you include a proof of purchase with any returned product.

To Register Your Warranty

To register your product for warranty, please complete the following:

  • TT Hair Tools Ltd would also like to contact you by phone and email with important updates about your order and money saving offers. By giving us your details below, you agree you're happy to receive these messages. We will look after your information and you can change your preferences at any time. Your details will only be used by us as described in the privacy policy.
  • About Your Product